Skip to content

Legal

Privacy policy

How we handle the personal data you give us on ecobaterias.org, in the demo portal and through our contact channels.

EcoBaterías processes your personal data only to answer your inquiry, arrange the service you request (pickup, intake, testing, repair or refurbishment of batteries and modules) and issue the related documents. We do not sell data and we do not share it for advertising. You can request access, rectification, cancellation or objection at contacto@ecobaterias.org; we reply within 48 business hours.

Updated October 9, 2026

Data controller
EcoBaterías SpA (formerly Innovarenovable SpA), RUT 76.716.953-1
Why we use your data
To answer your inquiry and deliver the service you request
Cookies
No advertising or tracking cookies
Your rights
Access, rectification, cancellation and objection, at contacto@ecobaterias.org
Reply time
48 business hours

Who processes your data

The data controller is EcoBaterías SpA (formerly Innovarenovable SpA; Chilean tax ID, RUT, 76.716.953-1), the company that operates the EcoBaterías brand and the ecobaterias.org website and takes in batteries and panels for testing in Santiago (Metropolitan Region) and Viña del Mar (Valparaíso Region). Single channel for data protection matters: contacto@ecobaterias.org.

What we collect and through which channel

Personal data received by each EcoBaterías channel
ChannelDataSource
Contact formName, email, phone, company, topic and the message textYou type it
Grievance channelStakeholder type and the complaint description; name and email only if you give them. We do not store your IP address or browser dataYou type it
Email and WhatsAppThe contact details you use and the content of the conversationYou provide it when writing
Demo portalAn optional user name and the selected profile, stored in your own browserLocal storage on your device
Agent interface and public APIWhatever the request contains; price and information queries need no personal dataWhoever makes the call
Site analyticsIP address and user agent, processed in aggregate and without cookiesYour browser when the page loads

Swipe to see the full table

Why we use it and on what legal basis

  • Answering your request and preparing a technical or commercial proposal. Basis: your consent when you send the message.
  • Handling a complaint under the published procedure, with access restricted to the person in charge of the channel and whoever must investigate. Basis: your consent when you send it.
  • Arranging pickup, intake, testing, repair or refurbishment of batteries and modules, issuing waybills, weighing records and technical reports, and obtaining from the authorized receiving facility the valorization certificate it issues. Basis: performance of the contract and legal traceability duties.
  • Meeting regulatory duties on reporting and hazardous waste handling. Basis: legal obligation.
  • Measuring site usage in aggregate to improve performance. Basis: legitimate interest, with no individual profiling.

We apply Ley 19.628, Chile’s privacy protection law, and align our processing with Ley 21.719, the law that creates the Chilean data protection agency and modernizes the national regime.

How long we keep it

  • Inquiries that do not lead to a service: up to 12 months from the last contact.
  • Complaints: while they are being handled and followed up at the annual impact review.
  • Data tied to a pickup, an intake, a test, a repair or a certificate: for the duration of the relationship plus the legal retention period for waste documentation.
  • Aggregate site metrics: no identifiable data, so nothing is linked to a person.

Who else processes it

  • Vercel, our hosting and content delivery provider and the vendor of Web Analytics and Speed Insights. Neither tool sets cookies: they process the IP address and user agent to produce aggregate metrics.
  • The email provider we use to receive and answer messages from the form and from contacto@ecobaterias.org.
  • The licensed carriers and receiving facilities involved in a pickup: they receive the generating company’s data that the batch’s SIDREP declaration requires.

We use no advertising networks, tracking pixels or profiling tools.

International transfers

Hosting and email infrastructure may be located outside Chile. In those cases we require contractual confidentiality and security commitments equivalent to this policy.

Your rights

You can request access to your data, its rectification or cancellation, object to a given processing activity and withdraw consent at any time. Write to contacto@ecobaterias.org stating which right you are exercising. We reply within 48 business hours and tell you in that same reply if identity verification is needed. If you are not satisfied, you may take the matter to the Chilean data protection authority.

Cookies and browser storage

The site sets no advertising or cross-site tracking cookies. We do use your browser’s local storage to remember the contact form draft and the profile selected in the demo portal. That content never leaves your device and you can clear it from your browser settings.

Changes to this policy

The date of the last update is shown at the top of the page. If a change materially affects how we process your data, we flag it prominently on this same page.

Frequently asked questions

Does the site use cookies?

Not for advertising or tracking. Vercel analytics works without cookies and only produces aggregate metrics; everything else is your browser’s local storage.

Do you share my inquiry with third parties?

Only with the email and hosting providers needed to deliver the message. We do not transfer data to third parties for commercial or advertising purposes.

How do I ask you to delete my data?

Email contacto@ecobaterias.org stating that you request cancellation. We keep only what a legal waste-traceability duty requires us to retain.

Sources

Questions about a specific point? Write to us through the contact form.