Purpose, commitments and grievance channel

EcoBaterías exists to return end-of-life lithium batteries and solar panels in Chile to productive use, safely and with full traceability: it first tests, repairs and reuses them, and only at the end manages their recycling. This page publishes that purpose, our stakeholders, the procedure to file a complaint and our commitments on responsible communication, human rights, diversity and inclusion, and lobbying.

Updated October 9, 2026

Purpose

To return end-of-life lithium batteries and solar panels in Chile to productive use, safely and with full traceability: we first test, repair and reuse them, and only when they can no longer be used do we manage their recycling, so that their materials are recovered and they do not end up as waste.

The impact we seek

• Less hazardous waste in final disposal: batteries and panels that leave service are reused or valorized instead of landfilled.
• Longer service life: extending the life of batteries and panels through testing, repair and second life before recycling.
• Recovered materials: battery and panel materials return to the economy through authorized receiving facilities.
• Safety: this waste is handled without risk to people, communities or the environment, with licensed carriers and receiving facilities and full documentary traceability.

How it is built into the business

The purpose describes our business model. Each service line is a step of the rule “test first, recycle last”:

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The choice between reuse, repair and recycling follows our sorting protocol, based on measurements of each unit. The amendment to the articles of association agreed by the shareholders on October 6, 2026 adds to the corporate purpose that the company will seek to create a positive impact for the community, the people linked to it and the environment.

How we will measure progress

We measure our purpose with four indicators. Our targets for 2027 are:

• Receive 100 t of batteries and panels in the year, reported by type.
• 25% of the weight received is reused, repaired or given a second life.
• 100% of batches have complete documentary traceability (dispatch notes, declarations and certificates).
• Zero lost-time safety incidents in battery handling.

Every December, the directors review progress on these indicators at the annual impact review.

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Our stakeholders

These are the groups affected by our decisions and the channel we use to engage with each one. What we hear through these channels and through the grievance channel is presented every year at the directors’ annual impact review, in December.

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Material decisions (new services, facility locations, main suppliers, investments) are recorded in minutes, stating which groups are affected and how their interests were considered.

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Grievance channel

Any person or organisation affected by our activities can file a complaint safely and receive an answer.

Who can complain and which cases we accept

Workers, clients, suppliers, neighbours, communities and any other stakeholder can complain. We accept complaints about:

• breaches of the law, of contracts or of our policies;
• impacts of our activities on health, safety, the environment or the community;
• improper treatment, discrimination, harassment or retaliation;
• misleading information or advertising;
• misuse of personal data.

Commercial enquiries, quote requests and general information requests are not handled as complaints: we pass them to the sales channel and tell you so. If a submission is not accepted as a complaint, we explain why.

How to file a complaint

• With the form on this page.
• By email to contacto@ecobaterias.org, with the subject “Complaint”.
• In person or in writing at the head office: Loteo Las Araucarias, casa 30, Linares, Chile.

You can complain anonymously. The form gives you a tracking number so you can follow up.

Steps and deadlines

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We keep you informed at each step through the channel you choose. If you are not satisfied with the answer, you can ask the company’s directors to review it.

No one will suffer retaliation for complaining

• Any retaliation against someone who files a complaint in good faith or takes part in an investigation is forbidden. Proven retaliation is treated as serious misconduct.
• Your identity and the content of the complaint are confidential: only the person in charge of the channel and whoever must investigate have access.
• If the complaint involves the person in charge of the channel, one of the directors handles it.
• You can complain without giving your name or email. The form does not store your IP address or browser data.
• We use complaint data only to handle the complaint and keep it under restricted access.

Person in charge and follow-up

Person in charge of the channel: Paulina Henríquez, who manages the log, coordinates responses and makes sure deadlines are met. We log every complaint and each year present a summary (number of complaints, topics, status and response times) at the directors’ annual impact review, in December. If there were no complaints in a year, we record that the channel was available.

Complaint form

Name and email are optional: you can complain anonymously. Fields marked as required are needed.

Who is filing the complaint? (required) Choose an option Worker Supplier or contractor Client Investor or partner Neighbour or community Other person or organisation

Name (optional)

Email (optional; to receive the acknowledgement and the answer)

Describe the situation (required)

What happened, when, where and who is affected. At least 20 characters.

I agree that EcoBaterías SpA may use this data only to handle this complaint, under restricted access, as set out in the privacy policy. (required)

Send complaint

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Responsible communication principles

They apply to the website, social media, sales and investor presentations, proposals, press and any public communication by EcoBaterías.

1. Accurate, verifiable claims based on reliable data

• Every figure carries its source and date. We distinguish what is measured, estimated and projected.
• We present a capability as available only if it is operating; what is under review we say is under review.
• We do not claim third parties’ facilities, permits, results or clients as ours, including those of partners, clients and suppliers. When a capability comes from a partner, we say so.
• We do not use absolute expressions (“zero waste”, “100% recycled”, “carbon neutral”, “no impact”) without evidence to back them.

2. Transparency about positive and negative impacts

• Alongside the benefits, we report the risks and limits of our activity, such as handling hazardous waste and the fire risk of batteries.
• If we find an error in a published communication, we correct it and, if it was material, we report the correction.

3. Ethical guidelines for sensitive channels and practices

• We do not use seals, certifications or memberships we do not hold.
• Testimonials and cases are real and are published with the consent of whoever gives them.
• Comparisons with other companies are based on verifiable facts.
• We respect privacy and personal data in campaigns and contact databases.

To apply them, a second person checks before publication that every claim is backed, we keep a register of the sources of our figures and the whole team receives these principles.

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Human rights commitment

EcoBaterías SpA commits to respecting human rights in its operations and in its relationships with workers, clients, suppliers and communities. This commitment expressly includes:

• The United Nations Guiding Principles on Business and Human Rights (PDF, opens in a new tab) (2011).
• The International Bill of Human Rights: the Universal Declaration of Human Rights (opens in a new tab) (1948), the International Covenant on Civil and Political Rights (opens in a new tab) and the International Covenant on Economic, Social and Cultural Rights (opens in a new tab) (1966).
• The ILO Declaration on Fundamental Principles and Rights at Work (opens in a new tab) (1998, amended in 2022): freedom of association and collective bargaining, elimination of forced labour, abolition of child labour, elimination of discrimination in employment, and a safe and healthy working environment.

It applies to the company, to the people who work in it and to those who work for it. We expect suppliers, carriers and waste managers to respect the same principles, and we take this into account when hiring them.

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We deliver on it through due diligence proportionate to our size, starting with the most important purchases each year; a grievance channel open to anyone, with protection against retaliation; remedying what we cause or contribute to; and reviewing this commitment every year, at the annual impact review in December.

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Justice, equity, diversity and inclusion

EcoBaterías SpA commits to justice, equity, diversity and inclusion. We want a workplace where everyone is treated with respect and has the same opportunities, and a way of operating that excludes no one from our services or from the information we publish. We do not accept discrimination based on gender, age, origin, disability, sexual orientation, beliefs or any other condition.

As a first action, we keep this website conformant with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. See the accessibility statement.

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Lobbying and public advocacy

This is our responsible lobbying policy. It applies whenever EcoBaterías takes part in public consultations, working groups or meetings with authorities on regulation, for example the decrees under Chile’s Extended Producer Responsibility law (Law 20,920).

• Only for positive impact. We advocate publicly only to contribute to a positive impact on society or the environment, in particular the safe, traceable and circular management of end-of-life batteries and panels.
• Based on data. The positions we present are based on reliable data or scientific evidence and cite their sources.
• No political contributions. We make no contributions in money or in kind to political parties, candidates or campaigns.
• Against corruption and bribery. We forbid offering, giving or receiving improper payments, gifts or benefits to officials or third parties. We meet authorities through formal channels, including the registers required by Chile’s lobbying law (Law 20,730) where applicable.
• Consistent memberships. If we take part in trade associations or other organisations that advocate, we check every year that their positions are consistent with this policy, and say so publicly if they are not.
• Approval and review. The directors of EcoBaterías SpA approve this policy and review it once a year, at the annual impact review in December.

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Legal information

More in about us, privacy policy, terms of use and the accessibility statement.